An Explanation Of Business Process Automation

 

Tell us, just explain a little bit to the listeners, a bit about what that actually is. What is the business process automation?

So it’s using software. Using programs to assist in automating all of the processes that you have in your business. Be that sales processes, customer nurturing and project management, invoicing. So, and the ultimate goal is to have every piece of data that’s entered only entered once, ever.

And then as it’s needed, it can be moved along.

What do you see as the most important part of the whole process of, you know, automation?

The integral piece of it, and what I always recommend starting with first is CRM. Customer relationship management.

It’s all about better nurturing your leads, slash prospects. And turning them into customers.

And then looking after them. When once they are a customer, so that you’ve got a lot of touch points with them.

And a lot of those touch points can be automated.

Yes.

And it helps for the customer to feel like you actually value them as a customer.

And value their business.

So, the bit about CRM’s, I guess, how can they sort of work to be as efficient as possible?

And what do they, what are some features I guess, of a good CRM that’s going to have the efficiencies.

And at the time, same time, sort of, you know, get a good customer, you know, I guess feedback and that type of thing?

Yeah. So, it’s advantageous if you’ve got some material that’s like educational type material.

Because that’s a great initial touch point, is to provide some educational material.

And you can have your CRM do that for you. Via email, most of the time. Or you can, you can actually provide it on your website, as well.

Right from the get-go. You’re saying to the prospect that you want to help. You want to provide education for them so that they can make more informed decisions about what they might do with services.

And that it’s not just about the money, you know. It’s not just about invoicing people.

You actually want to help people.

And then as you go along from there, it’s keeping track of what has happened with that customer. Because it’s not always the same person. Keeping history, Yeah. Yeah. It’s not always the same person within the organisation that’s going to have the next contact with that person.

So is there sort of shortcoming as in your opinion as far as the project management software that’s out there, or tools that are used in your opinion or is it there’s something they’re missing?

Yeah, the one thing that they miss the most, is the user experience.

Yeah there’s a number of them which are just too complicated and complex and there’s no way to make them simple.

So, the good ones offer custom customisation. You can make it quite simple, or you can make it quite complex, just depending on what your requirements are.

What your experience level as a user is.

 

Everything You Need to Know About ERP Optimisation

Everything You Need to Know About ERP Optimization

The functionality of every ERP system is different. Some target manufacturing, while others target healthcare, retail, etc. No matter the ERP system’s focus, in every case, the “enterprise” in ERP doesn’t address the enterprise-wide requirements of a business. If it did, businesses wouldn’t be acquiring dozens of best of breed systems to accommodate for the deficiencies in ERP systems. Most of these outlying systems are never integrated into the core systems adequately, so organisations miss out on optimised processes.

In light of this, we had the chance to speak with Dan Furbush, Division President of ScerIS’ Informatics, about ERP optimisation and what you need to know about it. Founded in 1993, the company’s focus is to help customers retool business processes, automate people centric work, improve workforce productivity and utilise key performance indicators that help position them for increased profitability.

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ERP and the rise of the social customer

An Explanation Of Business Process Automation

January 15, 2019 • Artificial Intelligence
Craig Johnston of Bluekey Seidor.

Initially viewed as a platform simply for communication and engagement between users, social media has developed way beyond a means of just sharing and connecting with friends and family. Now, social media is also one of the most effective ways for businesses to reach its market and find new global audiences. While we all have a sense that social media platforms have become all-pervasive, the actual statistics showing social media penetration are astonishing to say the least. Out of a total world population of 7.6 billion (as of November 2018), more than 4.2 billion people are active on the internet and more than 3 billion have at least one social media account and spend almost 2 hours per day on their socials. Collectively, Facebook Messenger and Whatsapp handle 60 billion messages per day (Brandwatch Research).

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